Frequently Asked Questions
What brands do you service?
We service most Seadoo and Yamaha 4 stroke models. Models older than 2009 may require a workshop booking as they are no longer suitable for standard servicing by mobile van.
Service costs depend on which make, model, year, hours and history (this is why we ask you fill in the booking form). Pricing for a service ranges from $400 - $570 for the most common models.
Do you come to me?
For annual servicing of your jetski we come to you if you are within our regular service area and your location meets the requirements below. This is normally on a week day and can be your home, work or any other address you choose that meets these requirements.
Will my location be suitable for a service?
We do have strict location requirements for servicing;
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a garage, carport or other solid shelter
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flat ground, concrete or garage carpet
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about 1 meter clear space around both sides and back of the jetski
Our service van needs to be positioned near to the jetski, ie; not on the neighbours driveway or behind several other cars.
We do NOT need power or water.
We can NOT service or repair jetski's which are sitting on a dock or on a boat.
Do I need to be home?
No. Many of our customers give us specific security instructions to access their jetski. If any issues arise it is required that you are available to answer a phone call to discuss any extra repair costs. Our van is fully self contained. Hose access is not normally required.
Do you service 2-strokes?
No. As of June 2024. The 2-strokes are nearly all well over 20 years old now. The average reliable lifespan of a well cared for jetski is 10 years. Due to the issues that many of the 2 stroke models have, they are no longer economical to service or repair.
How do I book my jetski in?
We request that everyone uses our website booking form to send any enquiry. This gives us all the information we need to give you correct pricing and booking dates available in your area. We also use this email system to send you our Terms and Conditions of service, your service history and invoice. If you do not use email you may be better suited to visit your local dealer for direct contact.
How far ahead do I need to book?
If you annual service is due in October, November, December or January - you need to book at least 8 weeks in advance. Most other months we are booking between 2-3 weeks ahead.
How do I pay?
Payment is due within 7 days by internet banking when we send your invoice/service notes after your service is completed.
How long does the service take?
A standard service on most models is between 55 - 70 minutes. The Seadoo Spark (full service) is 90 - 120 minutes. Any repairs, battery replacements etc, will take additional time.
What is included in a service?
We specialise in an annual service which will protect and minimise as much deterioration as possible during the next 12 months. Over the 25+ years we have formed a few special treatments to reduce future issues. These vary between brands/models. Our standard service (excluding the Seadoo Spark) includes replacing the spark plugs, oil filter, and oil. We have a full page check sheet which includes checking the battery, charging system, hose clamps, cables, and the drive line. In all Seadoo's we like to remove the jet pump to treat the driveline which is particularly noisy if not serviced. "You will hear the difference." We also check for recorded faults and can do a diagnostic plug in as required, including resetting maintenance counters.
My jetski is not running right - do you need to know that?
Yes! Our most surprising one is when we arrive to do a 'standard service' and then find it isn't going! If you have any concerns, tell us in the booking form - then we can ask more questions and try to avoid delays if specialty parts are required. We also allocate an amount of time for each booking which is a bit longer for any issues, and that keeps us on time for the next person who may be waiting for us to arrive.
I am not in your regular service area. Can you still service my jetski?
Here are a few ideas to consider;
1. You may have a family member that does live in our service area that wouldn't mind you parking your jetski in their garage for the day.
2. We will travel to many other locations if we have a group of jetski's to service. This is popular with a few clubs or group of friends who get their jetski's together for servicing on the same day. Check out our Multi Discount special for groups.
The day and time doesn't suit me. What are my options?
Our mobile service doesn't suit everyone. On our average day we may cover the length of Auckland and it is not feasible to be in certain parts of town at certain times depending on our starting point and current bookings. If you are unable to leave your jetski safely unattended on your property, one of the local dealers may be a better option for your situation.
Why should I use Ski MD?
Here are the top 3 BIG reasons!:
1. We are a small company who take pride in our work and reputation. We want you to have fuss free jetski ownership and believe we can make that happen when they follow our advice.
2. Experience counts when it comes to spotting potential issues and getting repairs done quickly - saving you dollars in labour costs. Kevin is one of New Zealand's most experienced jetski technicians.
3. Our loyal customers know Kevin will jump if they have an unexpected problem or answer any question they may have at any time, even on Public Holidays when all other shops are closed. Check out some of our customer comments here.
We think this saying sums it up in a nut shell. (Original author unknown).
"It's not the hour you are paying for, it's the 25 years of experience."